Maiya London — Shipping & Delivery

Thank you for choosing Maiya London. We aim to make your shopping experience as smooth as possible. Below you'll find information about how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are generally not processed or dispatched on weekends or UK public holidays. During particularly busy periods, such as sales or holidays, processing may take slightly longer.

2. Delivery Timeframe

Our estimated delivery timeframe is:

4–10 business days

Delivery times are estimates and begin once your order has been processed and dispatched. Actual delivery times may vary depending on your location, courier delays, public holidays, customs procedures, and other circumstances outside our control.

3. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

You can use the tracking number provided to follow the progress of your delivery.

Please allow some time for tracking information to become active after your order has been dispatched.

4. Shipping Rates

Shipping costs are displayed during checkout before you complete your purchase.

The applicable shipping cost may depend on your delivery location, selected shipping method, and the items included in your order.

5. International Shipping

Maiya London may offer shipping to selected international destinations.

International orders may take longer to arrive due to customs procedures, local delivery services, public holidays, and other factors.

Where applicable, any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer.

Estimated delivery times for international orders may vary depending on the destination.

6. Order Confirmation

After successfully placing an order, you will receive an order confirmation email containing your order details.

Please check your order confirmation carefully and contact us as soon as possible if you notice an incorrect delivery address or other important error.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please double-check your:

• Full name

• Delivery address

• Postcode

• Contact information

Incorrect or incomplete delivery information may result in delays or failed delivery attempts.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, although we cannot guarantee that changes can be made once an order has been processed or dispatched.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us through our Contact Us page.

We may ask you for your order number and tracking information so that we can investigate the delivery with the relevant courier.

Please note that delivery estimates are not guarantees, and occasional delays may occur due to circumstances outside our control.

9. Customer Support

If you have any questions about your order, delivery, or shipping information, please contact us through our Contact Us page.

Our customer support team will do their best to assist you as quickly as possible.

Thank you for choosing Maiya London.

Maiya London Team

Trade name: Maiya London