Maiya London — Refunds & Returns Policy

At Maiya London, your satisfaction is important to us. We want you to have a positive experience when shopping with us. This Refunds & Returns Policy explains your rights and the process for cancelling an order, returning an item, or reporting a faulty, damaged, or incorrect product.

1. Your Right to Cancel

If you purchase a product from Maiya London online, you generally have the legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods to us.

To exercise your right to cancel, please contact us through our Contact Us page or using the contact details provided below.

2. Condition of Returned Items

Returned items should be sent back in a condition that allows us to determine their nature, characteristics, and functionality.

You may handle an item as you would reasonably be able to in a shop. However, if an item has been used or handled beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value.

3. Hygiene and Sealed Products

For health and hygiene reasons, certain products may not be eligible for cancellation once they have been unsealed after delivery where the law permits this exception.

This may include products that are sealed for hygiene reasons and are not suitable for return once the seal has been broken.

Any applicable restrictions will be clearly stated on the relevant product page or before purchase.

These restrictions do not affect your statutory rights if an item is faulty, defective, not as described, or otherwise does not meet the requirements of applicable consumer law.

4. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as reasonably possible.

We may ask you to provide photographs or other information to help us investigate the issue.

Depending on the circumstances and your legal rights, we may provide a replacement, repair, refund, or another appropriate remedy.

Nothing in this policy limits your statutory rights relating to faulty, defective, or misdescribed goods.

5. Refunds

Once your returned item has been received and processed, we will confirm whether your refund is being issued.

Where you exercise your legal right to cancel an online order, we will generally refund the payments we have received from you, including the cost of standard delivery.

If you selected a more expensive delivery option, we are generally only required to refund the amount equivalent to our least expensive standard delivery option.

Refunds will normally be made using the original payment method.

Where required by law, refunds will be made without undue delay and generally within 14 days of receiving the returned goods or receiving appropriate evidence that the goods have been sent back, whichever occurs first.

6. Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, you may be responsible for the direct cost of returning an item when exercising your right to cancel.

Where an item is faulty, defective, damaged, or incorrectly supplied, Maiya London will deal with the return in accordance with your statutory rights.

7. How to Request a Return

To request a return or cancellation, please contact us through our Contact Us page or using the contact details below.

Please include:

• Your name.

• Order number.

• The item you wish to return.

• The reason for contacting us, where applicable.

• Photographs if the item is damaged or defective.

We will provide you with the relevant return instructions.

8. Packaging Your Return

Please package returned products securely to help prevent damage during transit.

We recommend using a tracked delivery service and keeping proof of postage until your return has been received and processed.

9. Exchanges

We may offer exchanges at our discretion where appropriate.

If an item is faulty, damaged, defective, or incorrect, we will provide the appropriate remedy in accordance with your statutory rights.

10. Statutory Rights

Nothing in this Refunds & Returns Policy affects your statutory rights as a consumer.

Goods supplied by Maiya London must comply with applicable consumer protection law, including requirements relating to goods being as described, of satisfactory quality, and fit for purpose.

We cannot use this policy to remove or restrict rights that you have under applicable law.

11. Contact Us

If you have any questions about our Refunds & Returns Policy, wish to cancel an order, or need assistance with a return, please contact us through our Contact Us page.

Maiya London Team

Trade name: Maiya London
Phone number: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]