Privacy Policy

Maiya London — Privacy Policy

Welcome to Maiya London! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us when you visit our website, place an order, or otherwise interact with our services.

1. Information We Collect

We may collect various types of information from you when you interact with our website, make a purchase, contact us, or subscribe to our marketing communications.

The information we collect may include:

Personal Information: This may include your name, email address, billing and shipping address, telephone number, and other information you provide during checkout or when contacting customer support.

Payment Information: When you make a purchase, payment information is processed securely by our payment service providers. We do not normally store complete payment card details on our own systems.

Device and Usage Information: We may automatically collect technical information about your device and how you interact with our website, such as your IP address, browser type, operating system, device information, pages visited, and other website usage information.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process, fulfil, and deliver your orders, including providing shipment and tracking information.

  • To communicate with you regarding your orders, enquiries, returns, refunds, and customer support.

  • To send you marketing communications, promotional offers, and updates about our products where permitted by law. You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

  • To improve our website, products, services, and customer experience.

  • To detect, investigate, and prevent fraud, security incidents, and other unlawful or unauthorised activities.

  • To comply with our legal and regulatory obligations.

  • To protect the rights, property, and security of Maiya London, our customers, and others.

3. Data Security

We take the security of your personal information seriously and use reasonable technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your information where reasonably necessary with trusted third-party service providers who assist us with operating our business, including:

  • Payment processing.

  • Website hosting and technical services.

  • Order fulfilment and delivery.

  • Customer support.

  • Email and marketing services.

  • Fraud prevention and security services.

  • Website analytics and performance services.

These providers may only use your information as necessary to provide services to us or where otherwise permitted by law.

We may also disclose personal information where required to do so by law, regulation, court order, legal process, or a competent governmental authority.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and improve your browsing and shopping experience.

Some cookies may also be used for analytics, advertising, or marketing purposes where permitted and, where required, with your consent.

You can manage or disable cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.

Please refer to our Cookie Policy for further information.

6. Links to Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

Maiya London is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the relevant privacy policies of any third-party websites you visit.

7. Children's Privacy

Our website is not intended to knowingly collect personal information from children where doing so would be unlawful.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us. We will consider the request and take appropriate action where required by applicable law.

8. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights in relation to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Object to or request restriction of certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain personal information in a portable format.

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, legal requirements, or regulatory obligations.

Any updated version will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us through the Contact Us page on our website.

Thank you for choosing Maiya London. We value your trust and are committed to protecting your privacy.

Maiya London Team

Trade name: Maiya London