Maiya London — Cancel / Change Order

We understand that circumstances may arise where you need to cancel or make changes to your order. At Maiya London, we aim to accommodate requests wherever possible while processing orders efficiently.

1. Order Modification Policy

Once an order has been placed and payment has been confirmed, it may enter our processing system.

Because we aim to process and dispatch orders as quickly as possible, we recommend reviewing your order carefully before completing your purchase.

2. Requesting Changes to Your Order

If you need to make changes to your order, such as changing the item, quantity, or delivery address, please contact us as soon as possible through our Contact Us page.

We will do our best to accommodate your request if your order has not yet been processed or dispatched.

Please note that changes cannot always be guaranteed once an order has entered processing or been dispatched.

3. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Where possible, we will attempt to cancel your order before it is processed or dispatched.

If your order has already been processed or dispatched, cancellation may no longer be possible. In this situation, you may be able to return the goods in accordance with our Refunds & Returns Policy and your applicable consumer rights.

Nothing in this policy affects your statutory right to cancel an eligible online order under applicable UK consumer law.

4. Customized or Personalised Orders

If we offer personalised or customised products, cancellation may not be possible once production has started.

Please contact us as soon as possible if you need to cancel or change a personalised order.

This does not affect any statutory rights that may apply where a product is faulty, defective, misdescribed, or otherwise does not comply with applicable consumer law.

5. How to Request a Change or Cancellation

To request a change or cancellation, please contact us through our Contact Us page.

Please include:

• Your order number.

• Your full name.

• The change or cancellation you are requesting.

• Any relevant details relating to your order.

We will confirm whether your request can be accommodated.

6. Refunds for Cancelled Orders

If your cancellation is successfully processed before dispatch, any refund due will generally be issued to your original payment method.

The time it takes for the funds to appear in your account may depend on your payment provider or bank.

Where you exercise your statutory right to cancel an eligible online order, refunds will be handled in accordance with our Refunds & Returns Policy and applicable UK consumer law.

7. Order Status Updates

Where applicable, you will receive email notifications regarding important updates to your order, including order confirmation, dispatch, and other relevant status changes.

At Maiya London, we aim to process orders efficiently while providing customers with a smooth shopping experience.

If you have any questions or need assistance with an order change or cancellation, please contact our customer support team.

Thank you for choosing Maiya London.

Maiya London Team

Trade name: Maiya London